I just got my bobbydurrettdba.com blog back online. It seems that an automatic update of Jetpack to version 4.8 took it down last night. I thought I would post a quick comment on how I resolved it because it is slightly different from what the Jetpack support site says.
When I tried to get into my blog today I just got a white screen saying there was a problem. I could not get into the wp-admin screen to do anything. Then I found out that Jetpack 4.8 had been pushed out and had brought down a lot of WordPress sites. Then I found out that Jetpack 4.8.1 had just come out today to fix it.
Here is the url for the 4.8.1 fix to this issue: fix
The fix points to the manual plugin install url which talks about deleting your /wp-content/plugins/jetpack folder and then manually installing by downloading the 4.8.1 jetpack zip, unzipping it, and ftping it up to /wp-content/plugins.
But all I had to do, after backing up /wp-content/plugins/jetpack was to rename it to /wp-content/plugins/jetpack.old. Then I was able to get into my site and to update the plugin to 4.8.1 through the normal web-based process.
Strangely enough the Jetpack plugin update removed my /wp-content/plugins/jetpack.old directory and replaced it with /wp-content/plugins/jetpack.
Here is what the directory looked like after I ran the update from my blogs admin page:
I never did ftp the 4.8.1 jetpack directory over though I had it unzipped and ready to go on my laptop.
Anyway, I didn’t delete my jetpack directory. I just renamed it to jetpack.old. Then I ran the normal plugin update process.
Bobby
p.s. My site stats for today are not looking so good with the blog down all day:
Thanks, Bobby! Haven’t run into this yet, but I appreciate the tip.
It is only an issue with ISPs that are on older versions on PHP. If you use Jetpack and WordPress your provider may be on a new enough version of PHP that you did not have the issue.
Thanks for this. I was just trying to work out which plugin update broke my site!
You’re welcome! I was really surprised to find my site down.